Returns and Exchanges
Our Hassle-Free Returns Policy
At Maroonhelmet.Com, we believe in providing the best customer experience. We understand that sometimes you may need to return or exchange a product, and we strive to make the process as easy and convenient as possible.
Our hassle-free returns policy allows you to return any product purchased from our website within 30 days of receiving it. Whether you changed your mind, received a damaged item, or anything else, we've got you covered.
We kindly request you to ensure that the product you wish to return is unused, in its original packaging, and in the same condition as when you received it. This helps us expedite the process and ensures smooth returns for everyone.
Returning a Product
To initiate a return, simply follow these steps:
- Contact our customer support team via phone or email, providing them with your order details and the reason for your return.
- Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, along with instructions on how to proceed.
- Securely package the product, along with all the accessories and documentation it came with.
- Clearly write the RMA number on the outside of the package.
- Ship the package back to us using a trusted courier service.
Once we receive the returned product, our team will inspect it to ensure it meets the necessary return criteria. If everything checks out, we will issue a refund to your original payment method, excluding any shipping charges.
Exchanging a Product
If you wish to exchange a product for a different size, color, or variant, please follow these steps:
- Contact our customer support team so they can guide you through the exchange process. Provide them with your order details and the specific product you wish to exchange.
- Our team will assist you in identifying the availability of the desired product and guide you on the next steps.
- Once the exchange is confirmed, securely package the product, along with all the accessories and documentation it came with.
- Include a note with the RMA number and the details of the exchange.
- Ship the package back to us using a trusted courier service.
Upon receiving the package, our team will inspect the returned product to ensure it meets the necessary criteria. If all checks out, we will promptly dispatch the new product to you.
Important Points to Note
- Returned products should be in their original condition and packaging, including all tags, labels, and accessories.
- For hygienic reasons, certain products may be excluded from our returns policy, such as personal care items, intimate apparel, and perishable goods. Please check the specific product page for more information.
- Refunds are usually processed within 5-7 business days from the receipt of the returned product.
- In case of any discrepancies during the return or exchange process, our dedicated customer support team is always available to assist you and resolve any concerns.
Contact Us
If you have any questions or need further assistance regarding our returns and exchanges policy, please don't hesitate to reach out to our customer support team. We are here to help!
Thank you for choosing Maroonhelmet.Com for your eCommerce & Shopping needs. We value your trust and are committed to providing you with the best possible shopping experience.
