Welcome to Maroonhelmet.Com, your premier destination for all your eCommerce and shopping needs. This refund policy sets out the terms and conditions governing refunds for purchases made on our website. It is important to read and understand this policy before making a purchase.
2. Eligibility for Refunds
We strive to ensure your satisfaction with every purchase, and therefore, offer refunds under certain circumstances. To be eligible for a refund, the following conditions must be met:
2.1 Product Damages or Defects
If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the shipment. We may request photographic evidence of the damage or defect to initiate the refund process.
2.2 Order Cancellations
If you wish to cancel your order before it has been shipped, please contact us immediately. Once the order has been shipped, it cannot be canceled, and you may need to follow our return process outlined in section 3.
3. Returns and Exchanges
If you are not completely satisfied with your purchase, you may initiate a return or exchange within 15 days of receiving the product. Please ensure that the product is in its original packaging and in the same condition you received it.
3.1 Return Procedure
To initiate a return, please follow these steps:
- Contact our customer support team and provide your order details.
- We will provide you with a return shipping label. Please ensure the product is securely packaged.
- Ship the product back to us using the provided label.
- Once we receive the product and inspect it, we will process your refund or exchange.
3.2 Refund Options
When eligible for a refund, you may choose between:
- Full refund to the original payment method
- Store credit for future purchases
While we strive to offer a hassle-free refund experience, certain items are non-returnable or non-refundable:
- Gift cards and e-gift cards
- Intimate or sanitary goods
- Perishable items
- Customized or personalized products
5. Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us. Our dedicated customer support team is here to assist you.
At Maroonhelmet.Com, we value your satisfaction and strive to provide you with the best eCommerce and shopping experience. Our refund policy is designed to protect your rights as a customer while ensuring fair and transparent processes for all parties involved.
Shop with confidence knowing that your purchases are covered by our comprehensive refund policy. We look forward to serving you and exceeding your expectations.